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Position Title :Delivery Manager (Redwood City, California, United States)
Hiring Company :C3.AI, INC.
Resume Recipient :Hiring Company
Job Category :Technology/Information Security
Industry:Technology / Media and Telecom
Location:United States
Job I.D:17190
Nearest Metropolitan Area(s) : San Francisco
Primary Location City,
: Redwood City,CA
Description : - Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases
- Quantify and track value metrics that can be realized from C3 AI solutions
- Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to C3 AI solutions and drive customer success and adoption with a focus on customer retention, advocacy and expansion
- Turn business requirements into application features and capabilities, map use cases to granular team tasks and produce detailed production project work plans
- Lead the engagement team to perform implementation activities in collaboration with C3 AI team members from Application Development, Data Integration, Solution Architecture, Data Science, Products, QA, and DevOps
- Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver training, issue debugging and resolution)
- Anticipate stakeholder needs, remove obstacles and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations
- Develop high quality and polished internal and external deliverables and other documentation to enable customer success, building a trusted advisor relationship
- Communicate effectively and proactively with customers, define and interpret the AI results in the customer’s business context
- Provide oversight to the data science team and ensure a compelling outcome
- Travel to customer sites (50% average)
Requirements : Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field; Advanced Engineering degree or MBA preferred
Minimum of 8 years delivery management experience with enterprise SaaS solutions
Experience leading engagements with substantial exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering
Credible customer presence, capable of stepping into a trusted advisor role
Data-driven, analytically oriented, with a commitment to process improvement
Ability to successfully communicate and work with senior executive stakeholders
Leadership experience, the ability to enforce good project governance and promote delivery excellence
Effectively work across customer and internal teams to problem solve, define scope, write technical specifications, quantify and track success metrics, and manage against a plan
Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both
Excellent presentation, written, communication with keen attention to detail, and interpersonal skills
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