||***This may be a virtual role. Candidate must reside or be willing to relocate to one of the states where Kaiser Permanente operates.***
Who We Are -
Business Optimization & Redesign (O&R) is a new department within Kaiser Permanente. Reporting directly to the CEO, O&R’s focus is to accelerate Kaiser Permanente’s path to more affordable, patient-centered healthcare. As a member of the team, you’ll play a crucial role by applying and honing skills in in strategic business consulting, creative solution design, advanced business analytics and disciplined program execution. Team members work on challenges and opportunities that span the Kaiser Permanente enterprise ranging from operations to organization design to member experience and more. While our team includes consulting and project management professionals at different experience levels, we have a flat internal hierarchy and all share equal expectations to ask questions, contribute ideas and constantly learn, develop creative solutions and deliver exceptional results. O&R values diverse backgrounds and perspectives.
As a Business Insights Analyst Lead, you:
Demonstrate expertise in identifying, analyzing and presenting data to support business needs and problem-solving.
Rely on curiosity, structure, hypotheses, research, data and analysis to discover insights and define opportunities.
Are committed to solving the problem, not to implementing a specific solution.
Are adept at maintaining focus and being undeterred by ambiguity, complexity and organization dynamics.
Are comfortable working through the tension created by competing ideas.
Are action-oriented and offer suggestions and reasoning for confirmation rather than seeking open-ended guidance.
Are experienced in communicating with different audiences.
Core behaviors: Structured, data-driven; motivated by curiosity and results, flexible; accountable
What You’ll Do -
Data Analytics: Identify, collect, clean and analyze data including operational data, financial data, performance data, population data, and other data types. Interpret the results of data analyses and present clear insights in relationship to business needs. Identify, understand, interpret and apply industry benchmarking. Perform various types of analysis including statistical analysis, predictive analysis, variant analysis and financial modeling. Coordinate across the enterprise to identify data sources and existing analytical outputs relevant to O&R initiatives.
Problem-Solving: Conduct research, collect and analyze relevant information and data, develop hypotheses and insights, identify opportunities, propose options and define solutions to enhance the member experience and address healthcare costs. Demonstrate advanced analysis and problem-solving skills. Offer suggestions and recommendations based on data and reasoning to help drive decision making. Demonstrate advanced analysis and problem-solving skills. Serve as data-focused thought partner for project teams, leadership, business partners, stakeholders and executives.
Reporting: Organize and present data in a meaningful way, including advanced visualization of data. Create and maintain dashboards, reports and other presentations of data to meet the needs of various audiences including senior executives, stakeholders and team members. Demonstrate advanced Excel, Tableau and Power BI skills.
Communications: Distill large volumes of data and research into concise and intuitive written communications, presentations and discussions tailored to specific audiences. Provide transparency in sharing information about approach, expectations, outcomes, risks, issues and limitations. Exhibit comfort and competence under questioning.
Performance Measurement: Design processes and tools to measure and report on initiative performance and results, typically focused on increased productivity, reduced costs and improved member experience. Collect data, coordinate with teams and stakeholders, and support the development of business cases with costs, benefits and ROI forecasts clearly articulated, and develop mechanisms to track performance against the business case.
Collaboration: Perform as part of small, fast-paced teams with interdependent workstreams that need to be coordinated and integrated frequently. Offer insights, support teammates, seek and offer help and constructive criticism when needed, and take accountability for the team’s success. Build relationships, partner with and influence peers, partners, stakeholders and senior leadership by providing data-driven insights, presenting clear and compelling information and delivering on commitments. Coach and mentor peers and junior team members.