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Position Title :Senior Manager / Head of Customer Launch
Hiring Company :SHELF ENGINE
Resume Recipient :Hiring Company
Job Category :Strategy
Industry:Technology / Media and Telecom
Location:United States
Job I.D:16961
Nearest Metropolitan Area(s) : Seattle;San Francisco;Los Angeles
Primary Location City,
State
: Seattle,WA
Description : -Serve as the "general manager" for all new customer launches; work with customers and internal Shelf Engine teams to plan and execute successful launches
-Create a best-in-class customer launch function, which is crucial for Shelf Engine as we enter a phase of high growth
-Collaborate effectively with leaders of internal teams including Sales, Operations, Product, and Customer Success
-Create and execute new initiatives to optimize processes, including technical implementation
-Obtain a deep understanding of our customer’s unique challenges and goals, and create an excellent experience for every new customer
-Lead, mentor, and grow our high-performing Customer Launch team
-Embrace our company principles through inclusive, authentically kind, and empathetic interactions with our team and our customers
Requirements : -6+ years of business operations or project management experience at a high-growth B2B company, or in a similarly fast-paced environment (e.g., management consulting)
-3+ years experience managing and coaching high-performing teams
-Innovative and strategic thinker, able to solve problems beyond daily tactical and operational needs
-Entrepreneurial ability to imagine new initiatives from scratch, and drive them to completion
-Experience developing new processes to maximize operational efficiency
-Excellent communication skills, and an ability to work cross-functionally across all levels of an organization
-Proven ability to lead and thrive in a fast-paced, dynamic business environment
-You are authorized to work in the U.S. for any employer
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