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Position Title :Services Delivery Manager
Hiring Company :CLOUDERA INC.
Resume Recipient :Hiring Company
Job Category :Technology/Information Security
Industry:Technology / Media and Telecom
Location:United States
Job I.D:14458
Nearest Metropolitan Area(s) : Washington D.C.
Primary Location City,
: Washington,DC
Description : As a Cloudera Services Delivery Manager, you will manage the customer lifecycle across engagements, focused on maximizing our customer satisfaction while driving adoption and success of programs utilizing modern data technologies and practices. You will serve in different program leadership roles for multiple concurrent customer accounts.

• Manage and drive competing resourcing requests demands for multiple concurrent client engagements
• Identify and orchestrate project activities of teams from cross-functional customer, Cloudera, and partner stakeholders
• Manage project to schedule, budget, and contracted deliverables (including planning, scheduling, milestone reviews, etc.)
• Drive project kick-off processes so the right resources are available to the customer at the right time.
• Drive project post mortems for management and customers
• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
• Help to document best practices in developing and deploying Cloudera solutions
• Serve as a frontline resource for best practices and informal customer questions
Requirements : Requirements
• Clearance Preferred - Secret or above
• At least 4+ years experience in customer-facing positions in a professional services firm, preferably with a “Big Data” consulting or ''Big 5'' consulting organization
• Prior experience managing database, data warehouse, “big data” implementation and / or architecture projects
• Consulting background, with proven experience to design, implement and deliver enterprise software solutions
• Knowledge and experience of multiple project delivery methodologies (Scrum, LEAN, Waterfall)
• Strong organizational skills with an ability to manage competing client demands
• Ability to interact and communicate with Director- and/or CxO level personnel
• Excellent communications and interpersonal skills
• Ability to travel up to 30% percent of the time
• B.S./B.A. degree (technical preferred)
• Project Management certification preferred
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