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Position Title :Client Success Senior Associate
Hiring Company :QUID INC.
Resume Recipient :Hiring Company
Job Category :Strategy
Industry:Technology / Media and Telecom
Location:United States
Job I.D:14085
Nearest Metropolitan Area(s) : New York
Primary Location City,
State
: New York,NY
Description : Position Overview
Quid builds software that augments human intelligence. We're defining a new market and pioneering technology that helps strategic thinkers make decisions in a fraction of the time. Quid algorithms reveal patterns in large, unstructured datasets and then generate beautiful, actionable visualizations.
Our mission: Quid is a research platform that inspires full-picture thinking by drawing connections across massive amounts of written content.
See our product in action:
• What are diabetes patients really saying?
• What can banks do to improve customer happiness?
• What technologies are shaping the future of online video?
• What should hotels focus on first?

We are looking for a Senior Associate to lead the day to day execution of client engagements. You’ll work directly with clients and take ownership of the overall account health of those clients. You will establish trust-based relationships, serve senior executives with critical insights, identify account development opportunities, support Quid software users and create proposals to implement Quid into clients’ strategic processes.

The Opportunity
• Onboard new users while asking insightful discovery questions
• Ensure clients understand relevant Quid use cases and value proposition (tailored to clients’ workflows)
• Develop new ways for companies to leverage Quid to solve strategic questions
• Analyze complex datasets, produce presentations/reports for strategic engagement projects, and develop insights and recommendations for our clients on an ad-hoc basis
• Run projects across multiple clients at once
• Manage the entire client lifecycle from onboarding to contract renewal
• Work closely with sales teams to identify, develop, and execute up-sell opportunities
• Advocate client needs/issues to the product and engineering team to build an exceptional product
Requirements : Your Qualifications:
• 3-4 years of overall experience with 1-2 years in management consulting, professional services or strategy preferred
• Bachelor’s or advanced degree with strong academic performance
• A mix of quantitative and qualitative strengths; you should excel at storytelling with data
• Highly analytical, skilled project manager
• Expert knowledge of Excel and Powerpoint
• Comfortable traveling to client sites ~10% of the time and presenting to senior stakeholders

This is not a technical role
Please note before submitting your application: As a company, we take hiring very seriously. Interviewing with Quid may include video and phone interviews, written projects, and/or onsite interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process with whom we identify a potential fit.

Quid is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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